Terms of service

Our service

Merwyn provides visa advice and application support: appointment booking and monitoring, application-form help, document checks, and guidance up to your submission. Merwyn is independent and is not affiliated with VFS Global, TLScontact, or any embassy, consulate or government body.

No guaranteed outcome

The decision on every visa is made only by the relevant embassy or consulate. We cannot guarantee a visa, an appointment date, or processing times. You are responsible for the truth and accuracy of the information and documents you give us.

Fees

Our package prices are shown on our website. Official visa fees, visa centre service fees, insurance and travel costs are separate unless we say otherwise in writing. We confirm your full price in writing before you pay anything.

To start, you pay a start fee of £49, which counts towards your package price. We then open your file and search for your appointment. The balance of your package is due once your appointment is booked. You receive an invoice for every payment.

Refunds and the Merwyn Promise

The Merwyn Promise covers our service fee only:

• No slot, no fee. If we cannot book an appointment that fits the travel dates you gave us, we refund your £49 start fee in full and you do not pay the balance.
• Change your mind early. If you cancel before we start work on your file, we refund your £49 start fee in full.
• Our mistake, our cost. If your visa is refused and the refusal letter shows it was caused by a missing or incorrect document that we checked, we refund our service fee and prepare your reapplication without charge (official fees for the new application are paid by you).

Once we have started work and your appointment is booked, our fee is not refundable for any other reason, including a refused visa that is not caused by our error. We never refund embassy fees, visa centre fees, insurance or travel bookings, because these are paid to other companies. Refunds are made to the original payment method within 14 days.

Your data

We handle your personal data as described in our privacy policy.

Complaints

If you are unhappy with our service, email contact.merwyn@gmail.com and we will reply within 7 days.

Law

These terms are governed by the laws of England and Wales.