Privacy policy

Who we are

Merwyn Visa Advisory ("Merwyn", "we") is an independent online visa advisory service run by its founder. Email: contact.merwyn@gmail.com. WhatsApp: +44 7848 489672.

What we collect

When you send an enquiry or become a client we collect your name, email, phone/WhatsApp number, travel plans, and the documents needed for your application, such as your passport, immigration status, employment and bank evidence.

Why we use it

Only to answer your enquiry, prepare and support your visa application, book appointments, and keep in touch about your case. Our legal basis is taking steps to enter into, and perform, a contract with you. We never sell your data or use it for advertising.

Who we share it with

Only where needed for your application: visa application centres (such as VFS Global or TLScontact), embassies and consulates, and providers you ask us to arrange (such as travel insurance). Our website host (Netlify) and email provider process data for us. Some of these may be outside the UK; where they are, we use providers with appropriate safeguards.

How long we keep it

Enquiry details for up to 12 months. Client files for up to 2 years after your case ends, then we delete them securely. You can ask us to delete them sooner.

Your rights

You can ask to see, correct or delete your data, or object to how we use it, by emailing contact.merwyn@gmail.com. If you are unhappy, you can complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies

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